Healent Privacy Policy

Healent, LLC. (“Healent” or “we”) understand the importance of privacy to our users (“you” or the “Health Professional”). This Privacy Policy applies to all of the products, services, and web sites offered by Healent (collectively, the “Services”). Where additional detailed information is needed to explain our privacy practices, we post supplementary privacy notices to describe how particular services process personal information. This Privacy Policy will tell you what information Healent collects about you and about your use of Healent and its Services. We urge you to read this Privacy Policy carefully.

By using the Services, you are accepting the terms of this Privacy Policy. If you do not agree with the terms of this Privacy Policy, you should not use our Services. Your continued use of our Services following the posting of changes to this Privacy Policy will mean that you accept those changes.

Information We Collect

Personal Information

Healent collects personal and non-personal information about you when you use the Services. We use your information for the following general purposes: providing products and services, billing, identification and authentication, improving the Services, contacting users, and conducting research. When you open an Account (as such term is defined in our Terms of Use) through our Services, we ask for Personally Identifiable Information (as defined below) such as your name, email address, and phone number. To access certain products and services from Healent, we also ask you to provide contact and billing information, Personally Identifiable Information or Protected Health Information (as such terms are defined in the Health Insurance Portability and Accountability Act of 1996, as amended).

Healent only shares your Personally Identifiable Information or Protected Health Information when required to complete your transaction or to facilitate a consensual interaction between you and a provider through the Services. We do not otherwise share Personally Identifiable Information or Protected Health Information with any third parties. We may aggregate certain information to develop statistics related to the use of the Services and, in doing so, we might combine information that we have about you with information we obtain from business partners or other companies. When we publish statistics based on aggregated information, those statistics will not contain any Personally Identifiable Information about you. Depending on the Services you use, we may also collect certain personal information, including personal foods, activities and body measurements. Recognizing the highly personal nature of this information, we take special precautions to protect such information.

Credit Card Information

We use Stripe to process credit card transactions. You may choose to pay for the Services using Stripe. If you use Stripe to make a payment, we do not receive or store any credit card information.

Legal Bases for Processing Your Personal Information

The purpose of the Services is to enable use of the Healent platform for our subscribers. We rely on the following legal grounds to process your Personal Information:

1. Performance of a contract – We need to collect and use your Personal Information to perform our agreement with you to deliver the Services as described in this Privacy Policy

2. Consent – We may use or disclose some of your Personal Information as described in this Privacy Policy subject to your consent.

3. Legitimate interests – We may use your Personal Information for our legitimate interests to improve our products and services and the content on our Services. Consistent with our legitimate interests and any choices that we offer or consents that may be required under applicable laws, we may use technical information as described in this Privacy Policy.

How We Collect Your Information

Cookies

We collect non-personal information about your use of our Services. Every computer or device that accesses the Services is assigned a different Cookie by Healent. Cookies are required for the use of certain Services. The information collected by Cookies (i) records current session information, (ii) allows us to statistically monitor how many people are using our Services, (iii) how many people open our emails, and (iv) for what purposes these actions are being taken. We may use Cookie information to determine the popularity of certain content or advertisements. Cookies are also used to facilitate a user’s log-in and as navigation aides. Cookies used by Healent are also used to restrict underage use of the tools and services.

Most browser and device software can be set to reject all Cookies. Additionally, most browsers and devices offer instructions on how to reset the browser to reject Cookies. In browsers, this can be found in the “Help” section of the toolbar and, in devices, this can be found in your device’s “Settings.” If you reject our Cookies, certain functions and conveniences of the Services may not work properly, but you do not have to accept our Cookies in order to productively use the Services. We do not link non-personal information from Cookies to Personally Identifiable Information without your permission and do not use Cookies to collect or store Personally Identifiable Information about you.

Access Logs

Healent may automatically collect certain information and store it in log files when you use the Services, including internet protocol (IP) addresses, referring/exit pages, operating system, browser type, date/time stamp and clickstream data. We use this non-personal information to analyze trends, to administer the Services, and to gather demographic information about our user base. We may also record your IP address with your Personally Identifiable Information to help protect ourselves and our members from abusive users of the Services.

Links to Other Sites

The Services may contain links to other third party web sites and applications. We do not provide any Personally Identifiable Information to these third party web sites and application. Once you enter another web site or application (whether through an advertisement, service, or content link), be aware that Healent is not responsible for the privacy practices of such other sites. We encourage you to look for and review the privacy policy of each and every web site or application that you visit through a link or advertisement on the Services. This Privacy Policy applies only to information collected by Healent through the Services.

How We Protect Your Information

Except as otherwise stated in this Privacy Policy, we do not sell, trade, rent, or otherwise share for marketing purposes your personal information with third parties without your authorization. We do share personal information with vendors who are performing services for the Company, such as the servers for our email communications who are provided access to user’s email address for purposes of sending emails from us. Those vendors use your personal information only at our direction and in accordance with our Privacy Policy.

We will not disclose your personal information to anyone other than our employees and those third-parties with whom we have a business relationship. In general, the personal information you provide to us is used to help us communicate with you. For example, we use personal information to contact users in response to questions, solicit feedback from users, provide technical support, and inform users about promotional offers. In general, we use non-personal information to help us improve the Service and customize the user experience. We also aggregate non-personal information in order to track trends and analyze use patterns on the Site.

This Privacy Policy does not limit in any way our use or disclosure of non-personal information and we reserve the right to use and disclose such non- personal information to our partners, advertisers, and other third parties at our discretion. Healent will obtain your consent in order to share your Personally Identifiable Information or Protected Health Information to complete a transaction or to facilitate a consensual interaction between you and a provider through the Services, and does not share more Personal Information than is required. We do not otherwise share Personally Identifiable Information or Protected Health Information with any third parties.

Disclosure of Information

Except as described in this Privacy Policy or as specifically agreed to by you, Healent will not disclose any Personally Identifiable Information it gathers from you through the Services. We may only release Personally Identifiable Information to third parties to comply with valid legal requirements such as a law, regulation, search warrant, subpoena or court order or, as deemed necessary in Healent’s discretion, to protect the legal or property rights of Healent’s, a user or third party, or to prevent personal injury. In the event that we are legally compelled to disclose your Personally Identifiable Information to a third party, we will attempt to notify you unless doing so might, in our reasonable estimation, violate a law, rule, regulation, or court order.

Security, Encryption, and Confidentiality

Healent uses industry-standard encryption technology to protect your privacy. We limit access to personal information about you to employees who we believe reasonably need to come into contact with such information to provide products or services to you in order to do their jobs. We have physical, electronic, and procedural safeguards that comply with federal regulations to protect personal information about you. It is important for you to protect against unauthorized access to your password and to your computer or device. It is your responsibility to sign off when you finish using a shared computer or device.

Data Storage

Healent may use third party vendors and hosting partners to provide the necessary hardware, software, networking, storage, and related technology required to operate the Services. The Healent database is stored on secured servers owned and operated by Healent. We may store encrypted database backups off site with a third party storage provider to ensure data security in the case of an emergency or catastrophe.

Changes to This Privacy Policy

Healent may update this Privacy Policy. We will notify you about significant changes in the way we treat personal information by placing a prominent notice on our application and any related web site. Healent may make non-significant changes to the Privacy Policy. In these instances, Healent may not notify you of such non-significant changes. If we decide to change our Privacy Policy, we will post those changes to this Privacy Policy and other appropriate places throughout the Services so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we disclose it. We reserve the right to modify this Privacy Policy at any time.

Changes to This Privacy Policy

KWe offer the service in several geographic regions. We define a geographical region as the location where a user is located.

Processing Within the United States

For users within the United States, we process data solely in data centers located in the United States. We have adopted reasonable physical, technical, and organizational safeguards against accidental, unauthorized, or unlawful destruction, loss, alteration, disclosure, access, use, or processing of user data in our possession. We comply with state and federal laws governing the protection of personal information.

Retention and Deletion

We will only retain your Personal Information for as long as necessary to fulfill the purposes for which it was collected and processed, including for the purposes of satisfying any legal, regulatory, accounting or reporting requirements.

In some circumstances, we may anonymize your Personal Information so that it can no longer be associated with you, in which case it is no longer treated as Personal Information.

It is our policy to retain Personal Information for [10] years once such Personal Information is no longer necessary to deliver the Services and to delete such Personal Information thereafter. This means that, if you close your account with us, we will delete Personal Information associated with your account after [10] years. Regarding other types of information we collect as described in this policy it is our policy to retain such information for [10] years and to delete such Personal Information thereafter.

Assignment

If Healent is acquired by or merges with another entity, our assets, including all proprietary intellectual property and information embedded in the Services, and any personal information stored in our databases, will likely be transferred to the new entity. By using the Services you acknowledge and agree that Healent may assign its assets and any information stored therein in the event of such a transaction.

General Terms

If any part of this Agreement is held invalid or unenforceable, that portion of the Agreement will be construed consistent with applicable law. The remaining portions will remain in full force and effect. Any failure on the part of the Company to enforce any provision of this Agreement will not be considered a waiver of our right to enforce such provision. Our rights under this Agreement will survive any termination of this Agreement. You agree that any cause of action related to or arising out of your relationship with the Company must commence within ONE year after the cause of action accrues. Otherwise, such cause of action is permanently barred. These Terms of Use and your use of the Services are governed by the federal laws of the United States of America and the laws of the State of Delaware without regard to conflict of law provisions.

The Company may assign or delegate these Terms of Use and/or the Company’s Privacy Policy, in whole or in part, to any person or entity at any time with or without your consent. You may not assign or delegate any rights or obligations under the Terms of Use or Privacy Policy without the Company’s prior written consent, and any unauthorized assignment and delegation by you is void.

YOU ACKNOWLEDGE THAT YOU HAVE READ THESE TERMS OF USE, UNDERSTAND THE TERMS OF USE, AND WILL BE BOUND BY THESE TERMS AND CONDITIONS.